Refunds & Cancellation

1.What you are buying

A paid ABCD PTE subscription unlocks the paid practice content and marking for as long as it is active. There is also a free tier — you can use parts of the portal without paying anything, and you are never charged unless you deliberately start a subscription.

• Billing intervals: weekly or monthly. You choose which when you subscribe.
• Currency and price depend on your region: Bangladesh is priced in Bangladeshi taka, Australia in Australian dollars, Canada in Canadian dollars, and everywhere else in US dollars. The price you will be charged is shown before you confirm.
• Payment is taken by Stripe. You enter your card on Stripe’s checkout page; your card details never reach our servers.

Taxes may be added at checkout depending on where you are. Currency conversion and foreign transaction fees are between you and your bank — we do not see them and cannot refund them.

2.Automatic renewal

Subscriptions renew automatically. A weekly plan is charged every week, and a monthly plan every month, to the card you saved at checkout, until you cancel. Each renewal is at the same price and in the same currency, unless we have told you in advance that the price is changing.

Renewal keeps your access unbroken. If you do not want it to renew, cancel before the current period ends.

3.How to cancel

You can cancel at any time, for any reason. You do not have to tell us why.

To cancel, email support@abcdpte.com from the address on your account and say that you want to cancel. We will confirm by reply.

What happens then:

• Your subscription stops renewing — no further charges.
• Cancellation takes effect at the end of your current billing period. You keep full access until then; you do not lose the time you have paid for the moment you cancel.
• Your account, your attempts and your reports stay where they are. Cancelling a subscription is not the same as deleting your account — for that, see our Privacy Policy.
• You can subscribe again later; your history will still be there.

4.Charges we always refund

We refund these in full, without argument:

• Duplicate charges — you were billed twice for the same period.
• Charges after you cancelled — you cancelled in time and were billed anyway.
• Charges caused by our error — the wrong amount, the wrong plan, or a charge on an account that never asked for one.

Refunds go back to the card you paid with, in the currency you paid in. We cannot send a refund to a different card or by another method, because the refund is a reversal of the original payment.

5.Other refund requests

Beyond the cases above, our policy on refunds is a simple guarantee with two conditions:

Your first paid charge is covered by a seven-day money-back guarantee. If ABCD PTE is not right for you, tell us within seven days of that first payment and we refund it in full — we will not ask you to justify your decision. The two conditions: it can be used once per customer, and it ends the moment you use premium AI marking on the paid tier (a marked spoken or written submission, or a mock test), since the marked feedback is consumed paid content.

Outside that window, we do not refund part-used periods. You can cancel at any time; you keep access until the end of the period you have paid for, and renewal charges are not eligible for the guarantee. To request a refund, email support@abcdpte.com with the date and amount of the charge.

6.Your legal rights

Nothing on this page takes away rights you have under consumer protection law where you live. Some countries give you a cooling-off or cancellation right for digital services bought online, and rights to a remedy if a service is not as described or not fit for purpose. Those rights apply on top of this policy and win where they conflict with it.

If you think the service was not what we described, tell us — we would rather fix it than argue about it.

7.If a payment fails

If a renewal is declined — an expired card, a bank block, or insufficient funds — your subscription is marked as past due and Stripe retries the payment.

We do not cut off your access the moment a single payment fails. Losing a paying customer their practice over a temporarily declined card would be the wrong call. But if the payment keeps failing and the subscription ends up unpaid or cancelled, paid access stops. Update your card and start a new subscription to get it back.

8.Chargebacks

If you do not recognise a charge or think it is wrong, please email us first at support@abcdpte.com. We can usually resolve it the same way a bank would, and faster.

A chargeback raised without contacting us may lead to your account being suspended while the bank investigates, because the payment behind your access has been reversed.

9.How to ask for a refund

Email support@abcdpte.com from the address on your account and include:

• the date and amount of the charge, and the currency;
• what you would like us to do — refund, cancel, or both — and why.

We will tell you our decision by email. Once a refund is approved, we issue it through Stripe straight away; how long it then takes to appear on your statement is up to your bank or card issuer, and is outside our control.

Refunds and cancellations sit alongside our Terms of Service, which this policy forms part of.